At Arigs, we don’t hide behind chatbots or automated replies. We know that buying perfume online can be tricky—you can’t smell a pixel. Whether you need advice on choosing a signature scent, have a question about your order, or just want to talk about base notes, our team is here to help.

We are based in Pennsylvania, USA, and we reply to every email.

How to Reach Us

1. Customer Support Email For the fastest response, please email us. We typically reply within 24 hours (Mon-Fri).

  • Email: info@arigshop.com
  • Tip: Please include your Order # if you are inquiring about an existing shipment.

2. Physical Address (Official) We are a verified US business.

  • Legal Entity: AQUILLIA REAVES LLC
  • Address: 2818 S 82nd Street, Apt C Philadelphia, PA 19153 USA

3. Phone Support Prefer to leave a voice message?

  • Phone: +1 845-536-8747
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Frequently Asked Questions (Read Before You Write)

“Where is my package?”

Because we ship perfume (hazardous materials), we use Ground Shipping (USPS/UPS). Ground shipping can take 3-7 business days. If you received a tracking number, it is on the way!

“Do you accept returns?”

Yes, we want you to love your scent. Please check our Return Policy page for details on how to initiate a return if the bottle is unopened or minimally used.

“Can I get a sample?”

We currently offer a “Discovery Set” available in our shop. It’s the best way to try Golden Hour or Ombre Mystery before committing to a full bottle.